Support

BigBlueButton is a 100% open source web conferencing system. It’s build on over fifteen open source components, along with the BigBlueButton components (both client and server).

Blindside Networks offers commercial support for BigBlueButton. Specifically, we offer installation, configuration, branding, support, and training so you can make full use of the software.

Installation and Configuration Options

• Installation of all open source packages
• Installation and configuration of BigBlueButton components
• Initial tuning and testing of server
• Initial configuration of login interface (setup default rooms)
• Initial lockdown of server (unique key for API calls, show/hide demo API examples)
• Initial branding of web-based login screens (JSP pages) and welcome messages

We also provide

• Creation of user videos
• Branding of BigBlueButton client interface
• On-site developer training (we also train you remotely on BigBlueButton using BigBlueButton)

We provide three support levels:

Basic:

• Server Upgrades
• Forum support

Premium (includes Basic):

• Server: Monitoring
• Contact: Phone/e-mail support (9-5 business hours)
• 5 support incidents/month

Platinum (includes Premium):

• Server: Patches and hotfixes
• Contact: 7x24 support
• Technical and engineering support
• 25 support issues/month

We also provide professional services to cover:

• Integration into your existing systems
• Custom extensions to BigBlueButton

For pricing and more information, please contact us directly.