Support

Blindside Networks offers commercial support for BigBlueButton so you can fully leverage its benefits within your environment.

Package #1: Setup and Configuration

We help you get one (or more) BigBlueButton servers setup and configured for your applications. This work includes:

• Installation and configuration of BigBlueButton components
• Testing and optimizing the server configuration for your application
• Lockdown of server (unique key for API calls, show/hide demo API examples)
• Creation of a custom login screen (with default rooms)
• Branding of the client (title bar and logo)
• Installation of integration modules

We work closely with your IT group and transfer knowledge to them so they can further customize and maintain the server.

Of course, we can help with the maintenance as well.

Package #2: Server Monitoring and Upgrade

BigBlueButton is open source project that is evolving quickly, with frequent updates and enhancements. We ensure your BigBlueButton servers are running and ready for use. This package includes:

• Remote monitoring of your BigBlueButton servers
• Notification and resolution of any problems that would prevent production use of the server
• Managed upgrades

Our monitoring server will login into your servers every five minutes and test the system to ensure voice, video, chat, slide conversion, and desktop sharing are all active and working. If there's a problem, we'll know about it before your users and work with you to resolve it. Depending on the permissions you provide, we will remotely login and resolve the problem for you.

We will also manage the updates to your servers so they are fully upgraded and tested when a new release occurs.

Package #3: Support

You now have BigBlueButton running. We help reduce your ongoing support costs by providing you direct support to your help desk and developers.

Blindside Networks provides two levels of support:

Premium (Includes Package #1 and #2):

• Phone/e-mail support (9-5 business hours)
• 5 support incidents/month

Platinum (includes Premium):

• Server: Patches and hotfixes
• Contact: 7x24 support
• Technical and engineering support
• 25 support issues/month

If you are supporting end-users, then Premium support will provide you the assurance of having a second-level help desk ready to resolve your issues.

If you are developing and integrating BigBlueButton into your application, the Platinum support gives you direct support from the core BigBlueButton developers at Blindside Networks.

Package #4: Custom Development

We extend and enhance BigBlueButton to meet your product requirements. This option is typically used by commerical companies who want to leverage BigBlueButton (thus reducing their product development costs and time to market), and need additional capabilities.

We can work on both small and large projects, giving you a fixed price (for small projects) or a daily rate (for larger projects that require upfront analysis and design).

For pricing and more information, please contact us directly.